Renter Platform
New to a virtual mailbox? Use our guide to get started.
31 articles
- Step 1. Activate Your MailboxWelcome! Let's activate your mailbox.
- Step 2. Verify Your IDAs a mail recipient, you must give your mail operator authorization to receive your mail.
- Step 3. Configure Your SettingsAdjust your preferences and manage user access in your settings.
- Step 4. Enable Mail NotificationsBe up to date on your incoming mail by enabling notifications.
- Submitting Action RequestsA mailbox manager can submit requests for how they want a mail operator to handle their mail.
- Accessing Scanned Mail ContentsWhen you get your mail scanned, you can access or download a copy to your device.
- Submitting A Forward Request and Postage FeeRequest to deliver mail to another address by postal service.
- Schedule a Pick-Up RequestLearn how to schedule a pick-up request.
- Switching Between MailboxesToggle easily between your multiple mailboxes.
- Understanding Multi-Select Actions for MailUnderstand which actions are available when selecting multiple mailpieces and how to use them correctly.
- Download A CMRA Form From A MailboxThe form is used for a mail manager to authorize a CMRA to receive mail on their behalf.
- What is an Invoice?Learn more about the information on your invoice and what it means.
- What are Additional Charges?Mail handling services and action requests that are not complimentary in the selected package offered by an operator.
- How To Write A PMB AddressHere's how a PMB business address should look like.
- Inviting Users To Your MailboxInvite additional managers and onboard authorized recipients.
- Mailbox Users & AccessAssigning different mailbox users, depending on the level of access.
- Manage Forwarding AddressesKeep your forwarding addresses up to date.
- How to Update Your Residential AddressLearn how to update your address details.
- Changing Inbox Mail ViewLearn how to change the inbox view in your mailbox.
- Manage your Payment InformationManage your payment information right from PilotoMail.
- Storage Fees FAQsCommon questions and answers about PilotoMail's quantity-based storage fee system for operators and members.
- Configure Storage FeesSet up correspondence and package storage thresholds and fees for your mailboxes
- Resetting PasswordHow a user regains access to an account.
- Trouble receiving emails from PilotoMailTroubleshooting steps to receive notifications from PilotoMail.
- User Can't Submit An Action RequestTroubleshooting why a mailbox manager can't submit a request.
- What to do if you only have one photo ID.Find out what other acceptable documents can be used to complete your compliance process.