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Submitting Action Requests

A mailbox manager can submit requests for how they want a mail operator to handle their mail.

Updated over 8 months ago

As a mailbox manager or recipient you can submit action requests for your mail, such as open and scan, forward, recycle, shred, or leave at office.

🚨 Action requests option may vary by mail operator.

How To Submit Action Requests

Main View


  1. Scroll to the mailpiece.

  2. Tap the Mail ID of the mailpiece.

  3. On the right window, click the⚡️ lightning icon.

  4. Select between the action requests available.

  5. Choose or enter any additional information depending on the request.

    For example, for forwarding requests, choose the preferred forwarding address, mail provider for the delivery, and service.

  6. Click Submit Request.

Grid View


  1. Scroll to the mailpiece.

  2. Tap the image of the mailpiece.

  3. Click the⚡️ lightning icon.

  4. Select between the action requests available.

  5. Choose or enter any additional information depending on the request.

    For example, for forwarding requests, choose the preferred forwarding address, mail provider for the delivery, and service.

  6. Click Submit Request.

Compact View


  1. Scroll to the mailpiece.

  2. Tap the Mail ID of the mailpiece.

  3. Click the⚡️ lightning icon.

  4. Select between the action requests available.

  5. Choose or enter any additional information depending on the request.

    For example, for forwarding requests, choose the preferred forwarding address, mail provider for the delivery, and service.

  6. Click Submit Request.

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