Action requests may be unavailable to mailbox managers for a couple of reasons.
The mailbox was cancelled.
Visit Mailboxes.
Search by PMB or company.
If it reads 🔴 Cancelled, action requests are disabled for the account.
To activate the account:
Click the mailbox's PMB number.
Click the ⋮ three dots icon.
Select Activate.
📌 Note: If a mailbox is inactive because of cancellation, the platform should be notifying the user of the error.
Previous action request is still pending
The user could be receiving the notification "previous action request is still pending" when submitting the request.
This means the user could have already submitted a pending request for that mailpiece. Other requests are disabled until the mail operator fulfills the pending action request or cancels it.
The user has not accepted their invitation to the mailbox.
The user should check their email inbox for the invitation to activate their account. Until then, they won't be able to view their mail or make action requests.
You can confirm their email and resend the invitation:
Visit Mailboxes.
Select the renter's assigned PMB number.
Confirm with the renter the email associated with their account.
Verify Pending Manager Invitations if it is pending.
Click the paper plane icon to send the invite again.
If not, enter their email on Invite New Mailbox Managers.
To add a new mailbox manager to the same mailbox, type it under Mailbox Managers. When you are done, click the green + button to send the invitation.
📌 Note: Mailbox managers can request actions & invite other users.