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Renter Platform
New to a virtual mailbox? Use our guide to get started.
27 articles
Getting Started Guide: RenterIf you are new to virtual mailbox, let's help you get set up so you can get started.
Step 1. Activate Your MailboxWelcome! Let's activate your mailbox.
Step 2. Verify Your IDAs a mail recipient, you must give your mail operator authorization to receive your mail.
Step 3. Configure Your SettingsAdjust your preferences and manage user access in your settings.
Step 4. Enable Mail NotificationsBe up to date on your incoming mail by enabling notifications.
Submitting Action RequestsA mailbox manager can submit requests for how they want a mail operator to handle their mail.
Downloading Scanned Mail ContentsWhen you get your mail scanned, you can download a copy to your device.
Submitting A Forward Request and Postage FeeRequest to deliver mail to another address by postal service.
Schedule a Pick-Up RequestLearn how to schedule a pick-up request.
Switching Between MailboxesToggle easily between your multiple mailboxes.
Download A CMRA Form From A MailboxThe form is used for a mail manager to authorize a CMRA to receive mail on their behalf.
What is an Invoice?Learn more about the information on your invoice and what it means.
What are Additional Charges?Mail handling services and action requests that are not complimentary in the selected package offered by an operator.
How To Write A PMB AddressHere's how a PMB business address should look like.
Inviting Users To Your MailboxInvite additional managers and onboard authorized recipients.
Mailbox Users & AccessAssigning different mailbox users, depending on the level of access.
Adding A Forwarding AddressKeep your forwarding address up to date.
How to Update Your Residential AddressLearn how to update your address details.
Changing Inbox Mail ViewLearn how to change the inbox view in your mailbox.
Resetting PasswordHow a user regains access to an account.
Trouble receiving emails from PilotoMailTroubleshooting steps to receive notifications from PilotoMail.
User Can't Submit An Action RequestTroubleshooting why a mailbox manager can't submit a request.
What to do if you only have one photo ID.Find out what other acceptable documents can be used to complete your compliance process.