For a CMRA (Commercial Mail Receiving Agent) to comply with USPS regulations, the renter must give a CMRA authorization to accept and handle their mail. This CMRA must also verify and confirm a renter's identity to accept their mail.
To complete the process, a renter must provide their CMRA with two IDs and fill out a form (1583 Form).
Where can you complete the compliance process?
💻 Desktop: Most browsers like Chrome, Firefox, and Edge are compatible with our platform. At the moment, we are not compatible with Safari.
📱 Mobile: To complete compliance on mobile, download our exclusive app for renters, Mailbox by PilotoMail, available on Android and iOS. For a better mobile experience, do not use mobile browsers to complete compliance or manage mail.
Submit Compliance Documents
Option A: Using PilotoMail's ID validator
When using our verification flow, it will require two photo IDs and a face picture from the user.
🚨 Mail managers and authorized recipients receiving mail at your location would need to follow the ID verification process.
1. Upload 2 IDs
📌 Note: Our automated ID Verification Process can only be completed with IDs that include a photograph of the renter. If the renter only has one photo ID, they can verify that photo ID with PilotoMail's ID validator, then for the 2nd ID, they can provide another type of document from the list of acceptable IDs, which you can find here.
Click Finish Compliance.
Go to Identification 1 and click Verify ID. Then click Verify ID with Stripe.
The system will take a photo of your ID, front and back, if applicable. You'll have to place the front of your ID in the rectangle to scan. After you are prompted, scan the back of your ID.
Then, you'll be asked to take a couple of pictures of your face. Be ready, it's fast!
The system will submit the information for verification.
Follow steps 2 & 3 for Identification 2.
📌 Note: Make sure to have your ID on a flat surface and avoid direct light as it can reflect on your ID.
2. Sign the CMRA form electronically through the platform.
After you’ve verified your 2 IDs, review your 1583 form and click Next.
Add your signature in the box below Sign Here and click Sign and Submit.
Option B: Upload for approval.
Submit your IDs for your operator to approve.
Click Finish Compliance.
Go to Identification 1 and click Verify ID. Then click Verify ID once again.
Select the document you want to upload.
Upload the document in the Upload File box.
Click Submit for Verification.
Wait for your operator to approve it.
Now you can go log back into your mailbox and click Finish Compliance.
Input your address ID information and click Next.
🚨 The address you input needs to be the same as the one on your ID.The next step is to review your 1583 form and click Next.
Now, add your signature on the box provided under Sign Here, then click Sign and Submit.
📌 Or you can manually fill out and sign the 1583 form, found here, and deliver it toyour operator for them to upload.
Option C: Manual Upload by Operator
Provide your operator with your preferred ID documentation for them to upload for you.
Provide your operator with the ID documentation.
They will verify the document and upload it to the platform.
Now you can go log back into your mailbox and click Finish Compliance.
The next step is to review your 1583 form and click Next.
Now, add your signature on the box provided under Sign Here, then click Sign and Submit.
📌 Or you can manually fill out and sign the 1583 form, found here, and deliver it to
your operator for them to upload.