For a CMRA (Commercial Mail Receiving Agent) to comply with USPS regulations, the renter must give a CMRA authorization to accept and handle their mail. This CMRA must also verify and confirm a renter's identity to accept their mail.
To complete the process, a renter must provide their CMRA with two IDs and fill out a form (1583 Form).
Where can you complete the compliance process?
💻 Desktop: Chrome, Firefox, and Edge are the recommended browsers.
📱 Mobile: To complete compliance on mobile, download our exclusive app for renters, Mailbox by PilotoMail, available on Android and iOS. For a better mobile experience, do not use mobile browsers to complete compliance or manage mail.
Submit Compliance Documents
Option A: Using PilotoMail's ID validator
This verification flow will require two photo IDs and a couple of selfies from the user.
🚨 Mail managers and authorized recipients receiving mail at your location would need to follow the ID verification process.
1. Upload 2 types of identification documents.
📌 Note: Our automated ID Verification Process can only be completed with IDs that include a photograph of the renter. If a renter only has one photo ID, they can verify that photo ID with PilotoMail's ID validator. Then for the 2nd ID, they can provide another type of document from the list of acceptable IDs, which you can find here.
Click Begin Compliance.
The first verification is the Identity Verification or photo ID, click Validate using Stripe's identity service to verify.
The system will take a photo of your ID, front and back, if applicable. You'll have to place the front of your ID in the rectangle to scan. If it applies, you'll be prompted to scan the back of your ID.
📌 Note: Make sure to have your ID on a flat surface and avoid direct light as it can reflect on your ID.Then, you'll be prompted to take a couple of selfies. Be ready, it's fast!
The system will submit the information for verification.
Follow the same steps for the Address Verification.
🚨 Note: While your Driver’s or Nondriver’s ID Card applies for both the identity and address verifications, you can't use them for both. Please choose which verification you want to use it for and provide another ID for the other verification.
2. Answer these additional questions for your 1583 Form.
Let us know which Type of Service you are requesting for your mailbox.
Let us know whether you are a court-ordered protected individual. If you are not a court-ordered protected individual, click Next.
If you are a court-ordered protected individual, please upload a copy of your court order, and click Next.
3. Sign your 1583 Form electronically through the platform.
After you’ve verified your 2 IDs and answered the additional questions, you can now review your 1583 form. After review, click Next.
Add your signature in the box below Sign Here and click Sign and Submit.
📌 Or you can manually fill out and sign the 1583 form, found here, and deliver it to
your operator for them to upload.
Option B: Upload for approval.
Submit your IDs for your operator to approve.
1. Submit 2 identification documents for approval.
Click Begin Compliance.
The first verification is the Identity Verification or photo ID, from the list of approved IDs shown, choose one and upload the file in the Upload File section.
Our OCR technology will capture the information from the ID and fill in the corresponding fields. If any of the information was not captured correctly, please feel free to edit it with the corresponding information.
Click Next to submit the second ID.
For the second ID, follow the same steps.
2. Answer these additional questions for your 1583 Form.
Let us know which Type of Service you are requesting for your mailbox.
Let us know whether you are a court-ordered protected individual. If you are not a court-ordered protected individual, click Next.
If you are a court-ordered protected individual, please upload a copy of your court order, and click Next.
3. Sign your 1583 Form electronically through the platform.
After you’ve verified your 2 IDs and answered the additional questions, you can now review your 1583 form. After review, click Next.
Add your signature in the box below Sign Here and click Sign and Submit.
📌 Or you can manually fill out and sign the 1583 form, found here, and deliver it to
your operator for them to upload.
4. Wait for your operator to approve your IDs.
Your mailbox status will be pending until your operator approves your IDs.
Option C: Manual Upload by Operator
Provide your operator with your preferred ID documentation for them to upload for you.
1. Deliver to your operator 2 identification documents for upload.
Provide your operator with the 2 types of identification documents.
They will verify the document and upload it to the platform.
2. Access your mailbox and answer these additional questions for your 1583 Form.
Let us know which Type of Service you are requesting for your mailbox.
Let us know whether you are a court-ordered protected individual. If you are not a court-ordered protected individual, click Next.
If you are a court-ordered protected individual, please upload a copy of your court order, and click Next.
3. Sign your 1583 Form electronically through the platform.
After you’ve verified your 2 IDs and answered the additional questions, you can now review your 1583 form. After review, click Next.
Add your signature in the box below Sign Here and click Sign and Submit.
📌 Or you can manually fill out and sign the 1583 form, found here, and deliver it to your operator for them to upload.