PilotoMail allows you to override default tenant-level compliance rules on a per-location basis. This gives you more flexibility to meet local regulations or operational preferences for each space you manage.
When to Use Per-Location Compliance
Use per-location compliance if:
You want different grace periods or enforcement levels per location
You want to enable or disable follow-up emails independently
You want to use a different CMRA agent signature per location (for USPS Form 1583)
Steps to Enable Compliance Settings for a Specific Location
Open the Location Selector
Click the location name at the top of the sidebar.
Select the location you want to configure.
Go to "Manage Locations"
In the locations dropdown click Manage Locations.
You’ll be redirected to the Locations screen.
Enable Settings Override
Toggle on "Override Tenant Settings".
This will unlock the ability to configure the location’s compliance rules.
Navigate to the Compliance Tab
In the top tabs of the Location Settings screen, click Compliance.
Configure Settings
Enforcement Level: Choose from None, Loose, Moderate, or Strict.
Grace Period: Set the number of days renters have to complete compliance.
Automated Follow-Up: Enable or disable follow-up emails and set the frequency (e.g., daily, weekly).
CMRA Signature: Upload or set the CMRA agent signature that will appear on USPS Form 1583 for this specific location.
Save Your Changes
Click Apply Changes to update the space settings.
A confirmation message will appear once the settings are successfully updated.
Notes
Location settings will remain active even if tenant settings change.
If you want a space to go back to using tenant-level rules, toggle off the override.
Each location can have its own CMRA agent signature for Form 1583.