A mailbox renter may not find their invitation email for a couple of reasons. Let's figure it out.
Confirm the renter's email address from your operator dashboard.
Ask the renter to confirm that their invite was sent with the correct email address. You can always send a new invitation if needed.
Head over to Mailboxes.
On the search bar, enter the mailbox's PMB, company name, or renter name.
Tap the PMB number and a side view of the mailbox profile will come into view.
Scroll to Pending Manager Invitations and confirm if the email is correct.
If it is, click the paper plane icon to resend the invitation email.
If it's incorrect, enter a new mailbox manager email address under Invite New Mailbox Managers.
Check spam folder and other email filters
If you already sent them the email invitation to their mailbox and the renter is having no luck finding it, have them follow these steps;
Check the spam or junk folder, as well as any inbox filters, just in case emails are being sent there by mistake.
In the search bar, enter a unique word or phrase such as [add your mail operator name] or PilotoMail. Move it to your inbox folder if you find it.
Search the Spam, Trash, and All Mail folders. Also, search the Social, Promotions, and Updates tabs.
To ensure that you continue to receive email notifications from our space, add the email address or domain to your list of safe senders.
Still having trouble?
Feel free to reach out! We're happy to help you troubleshoot. 🎯