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How to Upload Mailboxes to the USPS Customer Registration Database (CRD)
How to Upload Mailboxes to the USPS Customer Registration Database (CRD)

Use the PilotoMail Browser Extension to upload mailboxes to the USPS CRD faster, streamlining compliance and automating data entry.

Updated over a week ago

So, you’re a CMRA and already have your mailbox information in PilotoMail—what’s next? To comply with USPS regulations, you’ll need to upload these mailboxes to the USPS CRD. With PilotoMail’s tools, this process is 60%-80% faster! Here’s how:

Step 1: Install the PilotoMail Browser Extension

Choose the right version for your browser:

  • Chrome, Edge, or Arc: Download here

  • Safari: [Extension Link]

  • Mozilla Firefox: [Extension Link]

Step 2: Log in to the PilotoMail Extension

  1. Open the extension and click “Login.”

  2. Enter your PilotoMail credentials to link the extension to your account.

Step 3: Access the CRD

Navigate to the USPS Customer Registration Database.

Step 4: Add a New Mailbox

In the CRD, select the option to add a new mailbox.

Step 5: Confirm You’re in the Correct Space

  1. Check the space name at the top right corner of the extension.

  2. Click the space name to change spaces.

  3. Select the correct space from the list to switch to the appropriate location.

Step 6: Auto-Fill Mailbox Information

  1. Open the PilotoMail Browser Extension.

  2. Choose a mailbox and click “Auto-fill.”

    • This uploads the required documents to the CRD automatically.

Step 7: Add Recipient Information

  1. In the CRD, click the “Last Name” field to display a pop-up window.

  2. Open the PilotoMail extension, choose the mailbox, and click “Auto-fill” again.

  3. Click “Save” to store the information.

Step 8: Submit the Mailbox

Review the details and click “Submit.”

Step 9: Update the Mailbox Status in PilotoMail

  1. After submitting the 1583 form, open the PilotoMail Browser Extension.

  2. Click “Done.” This will hide the mailbox in the extension, helping you keep track of uploaded mailboxes.

If changes to a mailbox require an update in the CRD, the mailbox will reappear in the extension, allowing you to update the information as needed.


This process simplifies compliance, saving you time and ensuring all mailboxes are properly uploaded and managed.

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